Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Quiksilver

What’s your return policy?

How do I make a return via mail within Australia?

How do I return an item in store? (Australia only)

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Wetsuit warranty

Third-Party Retailer Warranty

Returns and Refunds

Track my order

Do you offer free shipping?

What is your shipping policy?

Do you ship worldwide?

Split Shipment

Customs Import Duties and Taxes for NZ

Click & Collect

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

My Orders

What is Quiksilver Freedom Benefits?

What do I get for joining Quiksilver Freedom Benefits?

How do I earn offers and rewards?

How do I use a reward?

How do I get free shipping?

What happens if I return items from a loyalty order?

How do I view my points?

My purchase is not appearing in my points balance. What should I do?

Do my loyalty points have an expiration date?

Do my rewards have an expiration date?

Can I use my reward on other Liberated family brands?

How do I update details in my account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

How do I unsubscribe from your emails?

Is everything in store available online?

Do you have any stickers or merch you can send?

What payment methods do you accept?

Payment

General

Tops & elastic waist bottoms

Men's Wetsuits

Men's footwear

Waterman Apparel Tops & Bottoms

Men's Gloves

Men's Snow Outerwear

Men's Helmets

Men's Hats

Men's belts

Men's size guides

Baby Clothing

Boys 2-7 Clothing

Boys 8-16 Clothing

Boys 2-7 Footwear

Boys 8-16 Footwear

Boys 2-7 Snow Gloves

Boys 8-16 Snow Gloves

Boys Snow Helmet

Boys 2-7 Hats & Beanies

Boys 8-16 Hats & Beanies

Boy's Size Guides

Size Guide

When will my gift card expire?

Can I buy a physical gift card?

Can I use my e gift card in store?

When will I receive my gift card?

Can I use more than one gift card at checkout?

How do I redeem my gift card?

How do I check my gift card balance?

Can I get a refund?

Can I purchase a gift card to use in NZ?

Gift Cards

Contact Us

Frequently asked questions about returns, refunds and exchanges.

Frequently asked questions about shipping and delivery.

Frequently asked questions about orders and payment.

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